RETURN POLICY

 

RECEIVING GOODS:

The customer is responsible for checking the condition of the packaging and the conformity of the delivered product(s).

CLAIMS:

Claims regarding visible defects or non-conformity of the delivered product to the ordered product or the shipping invoice must be made in writing within fourteen (14) days of the arrival of the products.

If the information is provided within the aforementioned period, products that are non-compliant with the ordered products or affected by visible defects will, at the customer’s choice, either be refunded or replaced depending on the availability of similar products.

Refund or delivery of the new product will be made within 30 days from the receipt of non-compliant or defective products at the following address: [ADDRESS].

RIGHT OF WITHDRAWAL:

In accordance with the provisions of the Consumer Code, the customer has a period of 14 clear days from the receipt of the products to exercise their right of withdrawal, without having to justify reasons or pay penalties.

Return costs are the responsibility of the customer. You must enclose the original receipt with your returns, or a copy if you are returning only a part of your order.

The customer must inform RETRAITE EVEIL customer service in writing at the email address [email protected] or by letter to RETRAITE EVEIL Customer Service – [ADDRESS].

Returns should be sent to the following address: RETRAITE EVEIL [ADDRESS].

Products must be returned in their original packaging and adequately protected. Refund of returned products will be made by credit card credit within a maximum of 30 days from the date of receipt of the merchandise.

This right of withdrawal cannot be exercised if the delivered products have been used, and does not apply to personalized products such as engraved bottles or customized carafes.

Returns of orders concern products whose cellophane packaging has not been opened or damaged.