Retraite Eveil

Terms & Conditions

Terms & Conditions

Last updated: July 2026

These Terms & Conditions ("Terms") govern your use of retraite-eveil.com (the "Website") and any retreat booking, registration, Partner service purchase, or related services offered by Damien Soitout Holdings, a company located in Cyprus, trading as Retraite Eveil (the "Organiser", "we", "us"). By browsing the Website, creating an account, or completing a registration, you agree to these Terms.

These Terms apply to the Website and booking services only. Our invitation-only community app at app.retraite-eveil.com is governed by separate Terms & Conditions and a Privacy Policy published on that platform.

Table of contents

  1. About Retraite Eveil
  2. Definitions
  3. Important notices
  4. Services we offer
  5. Booking and registration
  6. Payments
  7. Health questionnaire and ticket approval
  8. Retreat participation
  9. Integration support and community app access
  10. Integration Partner services
  11. Cancellations and refunds
  12. Customer account
  13. Affiliate programme
  14. Intellectual property
  15. Liability
  16. Force majeure and changes by the Organiser
  17. Complaints
  18. Personal data
  19. Changes to these Terms
  20. Applicable law and disputes
  21. Contact

1. About Retraite Eveil

Retraite Eveil is a brand of Damien Soitout Holdings, a company located in Cyprus. Through this brand we organise guided psilocybin truffle retreats in the Netherlands (Amsterdam area). We provide a structured, multilingual setting for inner exploration using psilocybin truffles, the form of psilocybin that is legal for sale and use in the Netherlands under applicable Dutch law.

Damien Soitout Holdings operates the Website at retraite-eveil.com, processes retreat registrations, manages customer accounts, and coordinates retreat logistics. Retreat experiences take place in the Netherlands regardless of where you book from.

Contact details

Invoices and bank-transfer instructions are issued by Damien Soitout Holdings and may display Retraite Eveil as the trading name.

2. Definitions

  • Buyer, the person who completes checkout and pays (or initiates payment) for an order.
  • Guest, each individual named on a ticket. One ticket corresponds to one guest. Each guest must have a unique email address.
  • Order, a registration for one or more tickets for a specific retreat date (occurrence).
  • Ticket, a named place for one guest on a retreat occurrence, including any selected add-ons for that guest.
  • Retreat, a scheduled psilocybin truffle immersion organised by Retraite Eveil (for example 3-day Discovery, 5-day In-Depth, VIP, or custom events).
  • Questionnaire, the mandatory confidential health and safety form each guest must complete after payment.
  • Community app, the invitation-only online space at app.retraite-eveil.com, accessible via web browser or the Retraite Eveil mobile app, provided as an integration benefit to eligible retreat guests.
  • Consumer, an individual acting for purposes outside their trade, business, craft, or profession, where applicable consumer-protection law applies.
  • Integration Partner (or Partner), an independent professional approved to offer optional preparation, presential facilitation, or post-retreat integration services via the Website.
  • Partner service, a priced service offered by an Integration Partner and bookable through the Website.

3. Important notices

3.1 Not medical advice or treatment

Retraite Eveil does not provide medical advice, psychedelic therapy, or mental-health treatment. Our retreats are experiential programmes, not clinical interventions. You must consult a qualified healthcare professional for personalised medical advice, especially if you have physical or mental-health conditions, take medication, or are unsure whether a psilocybin experience is appropriate for you.

3.2 Regulated substance

Psilocybin is a regulated substance in most countries. You are responsible for understanding the laws that apply to you before and after your retreat. Within our retreats we use psilocybin truffles only, in line with Dutch law. Psilocybin is not a medicine.

3.3 Minimum age

All guests must be 18 years or older. By registering, you confirm that every guest on your order meets this requirement.

3.4 Contraindications

Participation requires completion of our health questionnaire and review of contraindications. Information is available on our Website. Providing false or incomplete health information may result in ticket cancellation and, where applicable, refund in line with our policies.

4. Services we offer

Through the Website we offer, among other things:

  • Information about psilocybin retreats and related educational content;
  • Online registration and payment for published retreat dates;
  • Customer accounts for order management, questionnaires, ticket PDFs, and refund requests;
  • Administrative review of health questionnaires before retreat attendance is confirmed;
  • Post-retreat integration support, including optional access to our community app for eligible guests;
  • Custom and VIP retreat arrangements where offered;
  • A marketplace for optional Integration Partner services (preparation, presential facilitation, post-retreat integration), subject to Partner approval and the Partnership Ethics Guidelines;
  • An affiliate referral programme (governed by separate Affiliate Terms of Use).

Prices, inclusions, duration, and programme details for each retreat type are described on the relevant retreat pages and at checkout. We reserve the right to update programme content, facilitators, or venue details while preserving the essential character of the booked retreat.

For Partner services, Retraite Eveil acts as a platform: Partners are the service providers. We enable discovery, booking, payment collection where applicable, completion workflows, and dispute mediation as described in these Terms and the Partnership Ethics Guidelines.

5. Booking and registration

5.1 How booking works

  1. Select a published retreat date and ticket type(s) on the Website.
  2. Enter buyer details and a separate guest profile for each ticket (unique email per guest).
  3. Choose a payment method and accept these Terms.
  4. Complete payment (or initiate bank transfer as instructed).
  5. After payment is confirmed, each guest receives access to complete the mandatory health questionnaire.
  6. Once the questionnaire is submitted and approved, the guest receives a PDF ticket and, where eligible, community app access instructions.

5.2 Contract formation

Submitting a registration creates a binding agreement between the Buyer and Retraite Eveil for the tickets ordered, subject to these Terms and payment confirmation. Each order is a separate contract.

5.3 Seat availability

Seats are limited and shared across all language versions of the Website for the same retreat date. A place is reserved while payment is pending according to our payment rules; unpaid bank-transfer orders may be released if payment is not received within the stated deadline.

5.4 Sales closing date

Online registration for a given retreat date closes 5 days before the retreat start date (or as otherwise stated on the booking page). After that point, new registrations for that date are not accepted through the Website.

5.5 Language

The Website is available in English, French, Spanish, and Ukrainian. Retreat facilitation languages vary by date; check the retreat page before booking.

6. Payments

6.1 Accepted methods

Depending on availability at checkout, you may pay by:

  • PayPal, including PayPal Pay in 4 where offered and you qualify on PayPal's side;
  • Bank transfer, to the account shown on your order confirmation, using your order reference as the payment description.

All prices are shown in euros (EUR) and include applicable VAT unless stated otherwise.

6.2 Bank transfer

Bank-transfer orders remain pending until funds are received and confirmed. You must transfer the full amount within 3 days (72 hours) of registration unless a different deadline is stated on your confirmation. Your order is not confirmed until payment clears. Instructions are sent by email and shown in your account.

6.3 PayPal

PayPal payments are processed by PayPal. If you cancel the PayPal flow, your registration remains saved as pending and you may complete payment later from your account or confirmation email.

6.4 Confirmation

You will receive email confirmation when payment is recorded. Electronic invoices may be issued and are available from your account where applicable.

7. Health questionnaire and ticket approval

7.1 Mandatory for every guest

After payment, each guest must sign in (or create an account with their ticket email) and complete the confidential health questionnaire before attending. The questionnaire is available in multiple languages.

7.2 Review process

Our team reviews submissions to assess safety and suitability. We may:

  • Approve the ticket and release the PDF ticket (and eligible community access);
  • Request corrections or further information and ask you to resubmit;
  • Decline the ticket for safety reasons.

7.3 Second rejection and safety refund

If a questionnaire is rejected twice for safety reasons, the corresponding ticket is cancelled and the guest's ticket price (including add-ons for that guest) is refunded. This is not a permanent ban; you may register for a future date when appropriate. Do not travel to the retreat until your ticket is approved in writing.

7.4 Accuracy

You must answer honestly and completely. Withholding or misrepresenting health information endangers you and other participants and may void your ticket without refund beyond our published policies.

8. Retreat participation

8.1 Your responsibilities

As a guest you agree to:

  • Follow facilitator instructions and venue rules throughout the retreat;
  • Arrive on time with any items requested in pre-retreat communications;
  • Refrain from attending under the influence of alcohol or non-prescribed drugs unless explicitly permitted in pre-retreat guidance;
  • Respect other participants' privacy and boundaries;
  • Hold a valid travel document and arrange your own travel, accommodation before/after the programme where not included, insurance, and any visa requirements;
  • Notify us promptly of any change in health status before the retreat.

8.2 Removal for safety or conduct

We may refuse entry or end participation without refund if a guest poses a safety risk, provides false questionnaire data, or seriously disrupts the group, in line with our duty of care to all participants.

8.3 Travel and insurance

You are responsible for your own travel arrangements and adequate travel and health insurance. Retraite Eveil does not provide insurance coverage for participants.

9. Integration support and community app access

Retreat bookings include structured integration support as described on the relevant retreat page. For eligible guests, we also provide access to the Retraite Eveil community app, an invitation-only online space for adults who have been approved to attend our retreats.

9.1 What it is

The community app is a private continuation space for reflection, practical integration, and peer connection after your retreat. It is available at app.retraite-eveil.com and through the Retraite Eveil mobile app (iOS and Android). It is not a public social network.

9.2 When access is granted

After your payment is confirmed, your health questionnaire is complete, and your ticket is approved, we provision access automatically. You receive an email with first-login instructions. Access is granted once per approved ticket.

9.3 Separate account

Community app login is separate from your retraite-eveil.com shop account. Use the email address on your ticket and follow the password-recovery flow described in our email to set your password. You may use the community app voluntarily; it is an included benefit, not a condition of attending the in-person retreat.

9.4 Separate legal terms

Use of the community app is subject to its own Terms & Conditions and Privacy Policy, published on that platform. Those documents govern activity inside the app, including user-generated content, moderation, and notifications.

10. Integration Partner services

10.1 Optional marketplace

At checkout or via related flows, you may book optional services from approved Integration Partners. Partner profiles and service descriptions are provided by Partners and reviewed before going live. Presential facilitation may be limited by Partner availability and a 1:3 safety ratio (maximum three Clients per Partner per event for quota-limited services).

10.2 Contractual roles

When you purchase a Partner service, you contract for that service with the Partner as independent provider. Retraite Eveil provides the Platform, may collect payment as part of your order, and administers completion, disputes, and Partner payouts. Partners are not our employees.

10.3 Completion and disputes

Partner payouts generally require confirmation of completion by both Partner and Client (or an admin resolution). If a service is incomplete, cancelled by the Partner, or unsatisfactory, you may open a dispute from your account. We may order full or partial refunds, partial Partner payouts, or other outcomes as described in our Returns & Refunds Policy.

10.4 Partner programme

Individuals applying to become Partners must accept the Partnership Ethics Guidelines. Approval is discretionary and may be suspended or revoked for safety, quality, or conduct reasons.

10.5 Medical partner consults

When a health questionnaire indicates medication-related risk, we may require a private medical clearance video consult with a licensed Medical Partner. Medical Partners are not listed in the public Partners directory. Their participation is governed by the separate Medical Partner Terms (including non-competition limits on soliciting Platform guests for competing psychedelic programmes). Consult fees, waivers, and fitness decisions are administered through your account and our ticket review process.

11. Cancellations and refunds

11.1 Refund requests by the Buyer

If you wish to cancel paid tickets, submit a refund request from your account before the deadline. Refund requests are accepted until 10 days before the retreat start date, so freed places can be offered to others. Partial refunds for individual tickets on a multi-guest order may be available where the system allows ticket-level selection.

Full details, including Partner-service refunds, processing times, and payment-method specifics, are in our Returns & Refunds Policy.

11.2 Processing

Approved refunds are processed via the original payment method where possible. Bank refunds may take up to 14 business days to appear. We respond to refund requests within two business days of receipt.

11.3 Consumer withdrawal rights

Where EU or national consumer law grants a statutory right of withdrawal for distance contracts, that right may be limited once services have begun with your express consent or for leisure services tied to a specific date. Retreat bookings are date-specific experiential services. Contact us at [email protected] if you believe consumer withdrawal rights apply to your situation.

11.4 Cancellations by Retraite Eveil

If we cancel a retreat date, you will be offered a transfer to another date or a full refund for affected tickets. We are not liable for incidental travel costs unless required by mandatory law.

12. Customer account

Creating an account is required for checkout and questionnaire completion. Through your account you can view orders, complete questionnaires, download approved ticket PDFs, manage Partner-service bookings, request refunds, update your profile, export your data, and request account deletion.

You are responsible for keeping your login credentials confidential. You may delete your account from your profile; we retain anonymised transaction records where required by accounting and tax law. See our Privacy Policy for details.

We may suspend accounts involved in fraud, abuse, or serious Terms breaches.

13. Affiliate programme

Referral affiliates participate under our separate Affiliate Terms of Use. Affiliate tracking uses a cookie (default duration: 30 days). Commission tiers and payout rules are defined in those terms. The affiliate programme is distinct from the Integration Partner Programme, even though some Integration Partners may also use affiliate tools.

14. Intellectual property

All Website content, branding, text, images, videos, and materials provided during retreats (except your own contributions) remain the property of Retraite Eveil or its licensors. You may not copy, redistribute, or commercially exploit our content without written permission. Limited personal use for preparation and integration is permitted.

15. Liability

Psilocybin experiences involve inherent psychological and physical risks. To the fullest extent permitted by law, Retraite Eveil is not liable for indirect, consequential, or special damages, or for outcomes arising from undisclosed health conditions, non-compliance with instructions, or factors outside our reasonable control.

For Integration Partner services, the Partner is responsible for the professional quality of their work. Retraite Eveil is not liable for Partner advice, techniques, or outcomes except to the extent caused by our wilful misconduct or as required by mandatory law. Platform dispute mediation does not make us the provider of the Partner service.

Nothing in these Terms excludes liability that cannot be excluded under mandatory consumer-protection or personal-injury law. Where we are liable, our aggregate liability for a given order is limited to the amount paid for the affected tickets and Partner services on that order unless a higher minimum is required by law.

16. Force majeure and changes by the Organiser

We are not responsible for failure or delay caused by events beyond our reasonable control (including severe weather, government action, venue unavailability, facilitator illness, or technical failures). We may substitute equivalently qualified facilitators or adjust scheduling while preserving programme safety and quality.

17. Complaints

Send complaints about the Website, a booking, a Partner service, or a retreat to [email protected]. We aim to respond within 14 days. Consumers in the EU may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.

18. Personal data

We process personal data as described in our Privacy Policy, including health questionnaire data, order information, Partner application and booking data, and limited data shared to provision community app access for eligible guests.

19. Changes to these Terms

We may update these Terms for legal, operational, or service changes. Material changes to account holders will be communicated by email where appropriate. Continued use after the effective date constitutes acceptance unless mandatory law requires otherwise.

20. Applicable law and disputes

These Terms are governed by the laws of Cyprus, the country of establishment of Damien Soitout Holdings, without prejudice to mandatory consumer protections in your country of residence. Courts with jurisdiction over Damien Soitout Holdings in Cyprus handle disputes with non-consumers unless mandatory law provides otherwise; consumers may also bring claims in their home jurisdiction where EU or national law allows.

21. Contact

Damien Soitout Holdings (trading as Retraite Eveil)
P.O. Box 21472
1599 Nicosia
Cyprus
Email: [email protected]
Phone: +33 6 14 37 57 01
Website: https://retraite-eveil.com