Terms and Conditions

Regulations of the online store retraite-eveil.com

Defining, among others, the rules for concluding sales contracts through the store, containing the most important information about the Seller, the store, and the Consumer’s rights.

TABLE OF CONTENTS

• 1 Definitions
• 2 Contact with the Seller
• 3 Technical requirements
• 4 Shopping in the Store
• 5 Payments
• 6 Order fulfillment
• 7 Right of withdrawal from the contract
• 8 Exceptions from the right of withdrawal from the contract
• 9 Complaints
• 10 Personal data
• 11 Reservations
• 12 Provisions regarding Buyers who are not Consumers

Attachment No. 1: Model withdrawal form

• 1 DEFINITIONS

Business days – days from Monday to Friday, excluding public holidays.

Account – a function of the Store regulated by a separate regulation, provided free of charge (an electronic service), thanks to which the Buyer can create their individual Account in the Store.

Consumer – a Consumer within the meaning of the provisions of the Civil Code.

Buyer – any entity making purchases in the Store.

Store – the online store retraite-eveil.com operated by the Seller at the address https://retraite-eveil.com.

Seller – Retraite Eveil LLC company with its registered office in [ADDRESS], registered in the entrepreneurs’ register kept by the District Court [COURTNAME] – [COURTADDRESS] under the registration number: [REG#], TIN: [TIN#].

 

• 2 CONTACT WITH THE SELLER

1. Postal address: [ADDRESS]
2. Email address: [email protected]
3. Phone: [PHONE#]
4. Return address for goods (in case of withdrawal from the contract): [ADDRESS].
5. Address for sending returned goods: [ADDRESS].
6. Pickup point – a point located at [ADDRESS].

 

• 3 TECHNICAL REQUIREMENTS

1. For the proper functioning of the Store, the following are necessary:

• Device with Internet access
• Internet browser supporting JavaScript and cookies files.

2. To place an order in the Store, in addition to the requirements specified in para. 1, an active email account is necessary.

 

• 4 SHOPPING IN THE STORE

1. The prices of goods visible in the Store are total prices for the goods in the currency selected by the buyer, including VAT.
2. The Seller points out that the total order price consists of the following indicated in the Store: the price of the goods and, if applicable, the delivery costs of the goods.
3. The selected item to purchase should be added to the cart in the Store.
4. Then the Buyer selects from those available in the Store: the method of delivery of the goods and the payment method for the order, as well as provides the necessary data to fulfill the placed order.
5. The order is placed when its content is confirmed and the Regulations are accepted by the Buyer.
6. Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium no later than at the time of delivery of the goods.
8. The Buyer can register in the Store, i.e., create an Account in it or make purchases without registration by providing their details with each eventual order.

 

• 5 PAYMENTS

1. Payment for the placed order can be made, depending on the Buyer’s choice:
2. By bank transfer to the Seller’s bank account.
3. By using a payment card:

• Visa
• Visa Electron
• MasterCard
• MasterCard Electronic
• Maestro

4. Through a payment platform:

• Stripe
• Paypal

5. By card or cash upon personal pickup of the goods.
6. In the case of the Buyer choosing advance payment, payment for the order must be made within 7 business days from placing the order.
7. The Seller informs that for some payment methods, due to their nature, payment for the order by this method is possible only immediately after placing the order.
8. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.

 

• 6 ORDER FULFILLMENT

1. The Seller is obliged to deliver the goods without defects.
2. The order fulfillment period is indicated in the Store.
3. If the Buyer has chosen payment in advance for the order, the Seller will proceed with order fulfillment after its payment.
4. In the event that the Buyer has purchased goods with different fulfillment times within one order, the order will be fulfilled within the period appropriate for the item with the longest fulfillment time.
5. Countries where delivery is carried out:

• United Kingdom
• Entire European Union

6. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
7. Through a courier company
8. Through Postal services
9. To pickup parcel lockers
10. The Buyer can personally pick up the goods at the Pickup Point during its opening hours.
11. If the Buyer chooses personal pickup, the goods will be ready for pickup at the specified order fulfillment time, or if the Seller has indicated the shipment date, then on that date.

 

• 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. The Consumer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
2. The deadline for withdrawal from the contract expires after 14 days from the day:
3. On which the Consumer acquires possession of the goods or on which a third party other than the carrier and indicated by the Consumer acquires possession of the goods.
4. On which the Consumer acquires possession of the last item or on which a third party, other than the carrier and indicated by the Consumer, acquires possession of the last item in the case of a contract for the delivery of multiple goods that are delivered separately.
5. In order to exercise the right of withdrawal from the contract, the Consumer must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or information sent by electronic mail).
6. The Consumer may use the model withdrawal form placed at the end of the Regulations, but this is not mandatory.
7. To meet the withdrawal deadline, it is sufficient for the Consumer to send a communication concerning the exercise of the right of withdrawal from the contract before the withdrawal period expires.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

8. In the event of withdrawal from the concluded contract, the Seller refunds to the Consumer all payments received from them, including the delivery costs of the goods (with the exception of additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery offered by the Seller), without undue delay and in any case no later than 14 days from the day on which the Seller is informed about the Consumer’s decision to withdraw from the contract.
9. The Seller will make the reimbursement using the same means of payment as the Consumer used for the initial transaction, unless the Consumer has expressly agreed otherwise; in any event, the Consumer will not incur any fees as a result of such reimbursement.
10. The Seller may withhold reimbursement until receiving the goods back or until the Consumer has provided evidence of having sent back the goods, whichever is the earliest.
11. The Consumer is requested to return the goods to the address: [ADDRESS], immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the Consumer sends back the goods before the period of 14 days expires.
12. The Consumer bears the direct cost of returning the goods.
13. The Consumer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
14. If the nature of the goods prevents them from being returned by post in the regular way, the Consumer will also have to bear the direct cost of returning the goods. The estimated amount of these costs will be provided by the Seller in the product description in the Store or during the order placement.
15. In the case of a refund for a transaction made by the customer using a payment card, the seller will refund it to the bank account assigned to the customer’s payment card.

 

• 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

1. The right to withdraw from a distance contract does not apply to the Consumer with respect to a contract:
2. For the supply of goods made to the Consumer’s specifications or clearly personalized.
3. For the supply of goods which are liable to deteriorate or expire rapidly.
4. For the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
5. For the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
6. For the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
7. For the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
8. For the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and with the acknowledgment that they thereby lose their right of withdrawal.
9. The Seller provides information about the existence of any guarantees and their conditions in the product description in the Store.
10. Complaints regarding the operation of the Store should be directed to the email address specified in § 2 of the Regulations.
11. The Seller will review the complaint within 14 days.

OUT-OF-COURT MEANS OF COMPLAINTS AND REDRESS

12. If the complaint procedure does not result in the desired outcome for the Consumer, they may resort to:
13. Mediation conducted by the territorially competent Provincial Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. A list of Inspectorates is available on the EU website.
14. The assistance of the territorially competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which an application for consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. A list of courts is available on the EU website.

 

• 10 PERSONAL DATA

1. The controller of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer’s personal data is processed on the basis of the contract and for its performance, in accordance with the principles set out in the General Data Protection Regulation (GDPR). Detailed information regarding the processing of data by the Seller is included in the privacy policy posted in the Store.

 

• 11 DISCLAIMERS

1. It is prohibited for the Buyer to provide unlawful content.
2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the terms and conditions. The agreement is concluded for the purpose and duration of order fulfillment.
3. Agreements concluded based on this regulation are made in English.
4. None of the provisions of this regulation excludes or limits the rights of the Consumer arising from legal provisions.

 

• 12 PROVISIONS REGARDING BUYERS WHO ARE NOT CONSUMERS

1. This section of the Regulations and the provisions contained therein apply exclusively to Customers and Service Recipients who are not consumers.
2. The right to withdraw from a distance contract does not apply to entities other than Consumers.
3. The Seller has the right to withdraw from the Sales Agreement concluded with a Customer who is not a consumer within 7 calendar days from its conclusion. Withdrawal from the Sales Agreement in this case does not give rise to any claims against the Seller on the part of the Customer who is not a consumer.
4. In the case of Customers who are not consumers, the Seller has the right to limit available payment methods, including requiring full or partial prepayment regardless of the payment method chosen by the Customer and the conclusion of the Sales Agreement.
5. If the Product is sent to the Customer through a carrier, the Customer who is not a consumer is obliged to inspect the shipment in the manner accepted for such shipments. If it is found that there has been a loss or damage to the Product during transport, the Customer who is not a consumer is obliged to take all necessary steps to determine the carrier’s liability.
6. Pursuant to Article 558 § 1 of the Civil Code, the Seller’s liability under the warranty for the Product towards a Customer who is not a consumer is excluded.
7. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a consumer, regardless of its legal basis, is limited – both within a single claim and for all claims in total – to the amount of the price paid and the delivery costs under the Sales Agreement, but not exceeding one thousand euros. The Service Provider/Seller shall be liable towards the Service Recipient/Customer who is not a consumer only for typical foreseeable damages at the time of conclusion of the agreement and shall not be liable for lost profits to the Service Recipient/Customer who is not a consumer.
8. In the event of a dispute with a Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller’s registered office.

Attachment No. 1 to the Regulations

Below is a template withdrawal form, which the Consumer may but is not obliged to use:

WITHDRAWAL FORM TEMPLATE

(this form should be completed and sent only if you wish to withdraw from the contract)

Retraite Eveil LLC.

[ADDRESS]
Email address: info@ retraite-eveil.com

– I, …………………………………………………………….. hereby inform about my withdrawal from the following sales agreement:

……………………………………… …………………………………………. …………………………………………….

 

– Date of receipt …………………………………. ………………………………………….

– Consumer(s) name(s) ………………….. ……………………………… ………………………..

– Consumer(s) address …………………………. ……………………………. …………………………

………………………………………………………………………………………………………………………………………

Consumer’s signature

(only if the form is sent in paper version)

Date ……………………………………..

(*) Delete as appropriate.

Account Regulations

Account Regulations in the retraite-eveil.com store

 

TABLE OF CONTENTS

• 1 Definitions
• 2 Contact with the Seller
• 3 Technical requirements
• 4 Account
• 5 Complaints
• 6 Personal data
• 7 Disclaimers

 

• 1 DEFINITIONS

Account – a regulated function of the Store (service) provided in this regulation, thanks to which the Buyer can create their individual Account in the Store.

Buyer – any entity buying in the Store.

Store – retraite-eveil.com online store operated by the Seller at https:// retraite-eveil.com

Seller – Retraite Eveil limited liability company with its registered office at [ADDRESS], entered into the entrepreneurs’ register kept by the District Court [COURTNAME] – [ADDRESS] under the registration number: [REG#], TIN: [TIN#].

 

• 2 CONTACT WITH THE SELLER

1. Postal address: [ADDRESS]
2. Email address: [email protected]
3. Telephone: [PHONE#]

 

• 3 TECHNICAL REQUIREMENTS

1. To properly operate and set up an Account, the following is required:

• Active email account
• Device with internet access
• Internet browser supporting JavaScript and cookies

 

• 4 ACCOUNT

1. Setting up an Account is entirely voluntary and dependent on the Buyer’s will.
2. The Account gives the Buyer additional options, such as: browsing the history of orders placed by the Buyer in the Store, checking the status of orders, or independently editing Buyer’s data.
3. To set up an Account, it is necessary to fill out the relevant form in the Store.
4. When setting up an Account, an agreement for an indefinite period is concluded between the Buyer and the Seller regarding the operation of the Account under the terms indicated in the Regulations.
5. The Buyer may resign from the Account at any time without incurring any costs.
6. To resign from the Account, it is necessary to send a resignation to the Seller at the email address: [email protected], which will result in the immediate deletion of the Account and termination of the agreement regarding the operation of the Account.

 

• 5 COMPLAINTS

1. Complaints regarding the operation of the Account should be addressed to the email address [email protected].
2. The Seller will consider the complaint within 14 days.

 

OUT-OF-COURT METHODS OF COMPLAINTS RESOLUTION AND REDRESS

3. If the complaint procedure does not produce the desired result for the Consumer, the Consumer may use, among others:
4. Mediation conducted by the competent regional Trade Inspection Authority to which an application for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates is available online.
5. Assistance of the competent permanent consumer arbitration court operating at the Trade Inspection Authority, to which an application for consideration of the matter by the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available online.
6. Online ODR platform available at: http://ec.europa.eu/consumers/odr/.

 

• 6 PERSONAL DATA

1. The controller of personal data provided by the Buyer when using the Store is the Seller.
2. The Buyer’s personal data is processed on the basis of the contract and for its performance, in accordance with the principles set out in the General Data Protection Regulation (GDPR). Detailed information regarding the processing of data by the Seller is included in the privacy policy posted in the Store.

 

• 7 DISCLAIMERS

1. It is prohibited for the Buyer to provide unlawful content.
2. The Agreement regarding the operation of the Account is concluded in English.
3. In the event of important reasons, as referred to in para. 4, the Seller has the right to change this Account regulation.
4. Important reasons referred to in paragraph 3 include:
5. The necessity to adapt the Store to the legal regulations applicable to the Store’s activity.
6. Improvement of the security of the service provided.
7. Changes in the functionality of the Account requiring modification of the Account regulation.
8. The Buyer will be informed about the planned change to the Account regulation at least 7 days before the change comes into force via an email sent to the address assigned to the Account.
9. If the Buyer does not accept the planned change, they should inform the Seller by sending an appropriate message to the Seller’s email address [email protected], which will result in the termination of the agreement regarding the operation of the Account upon the entry into force of the planned change or earlier if the Buyer requests it.
10. In the event that the Buyer does not object to the planned change until its entry into force, it is considered that the Buyer accepts it, which does not constitute an obstacle to terminate the agreement in the future.
11. In the event of a dispute with the Buyer who is not a Consumer, the competent court shall be the court having jurisdiction over the Seller’s registered office.
12. None of the provisions of this regulation excludes or limits the rights of the Consumer arising from legal provisions.

 

Newsletter Regulations

retraite-eveil.com Newsletter Regulations

TABLE OF CONTENTS

• 1 Definitions
• 2 Newsletter
• 3 Complaints
• 4 Personal Data
• 5 Final Provisions

• 1 DEFINITIONS

Newsletter – an electronically provided service, free of charge, through which the Service Recipient can receive electronically ordered messages from the Service Provider concerning the Store, including information about offers, promotions, and news in the Store.

Store – retraite-eveil.com online store operated by the Service Provider at https://retraite-eveil.com

Service Provider – Retraite Eveil limited liability company with its registered office at [ADDRESS], entered into the entrepreneurs’ register kept by the District Court [COURTNAME] – [ADDRESS] under the registration number: [REG#], TIN: [TIN#].

Service Recipient – any entity using the Newsletter service.

 

• 2 Newsletter

1. The Service Recipient may voluntarily use the Newsletter service.
2. To use the Newsletter service, it is necessary to have a device with an internet browser in the latest version, supporting JavaScript and cookies, with access to the Internet, and an active email account.
3. Email messages sent as part of this service will be sent to the email address provided by the Service Recipient at the time of signing up for the Newsletter.
4. In order to conclude an agreement and sign up for the Newsletter service, the Service Recipient first provides their email address in the designated place on the Website, to which they want to receive messages sent as part of the Newsletter. Then, the Service Provider will send a verification email to the email address provided in the first step, containing a link for the Service Recipient to confirm their intention to sign up for the Newsletter. After the Service Recipient confirms their intention to sign up for the Newsletter, an agreement for the provision of the service is concluded, and the Service Provider will commence its provision to the Service Recipient.
5. The messages sent as part of the Newsletter will include information about the option to unsubscribe from it, as well as a link to unsubscribe.
6. The Service Recipient may unsubscribe from the Newsletter, without stating a reason and incurring any costs, at any time, using the option referred to in para. 5 or by sending a message to the Service Provider’s email address: [email protected].
7. Using the unsubscribe link from the Newsletter or sending a message requesting to unsubscribe from the Newsletter will result in the immediate termination of the agreement regarding the provision of this service.

 

• 3 Complaints

1. Complaints regarding the Newsletter should be reported to the Service Provider at the email address: [email protected].
2. The Service Provider will address the complaint within 14 days of receiving the complaint notification.

 

• 4 Personal Data

1. The controller of personal data provided by the Service Recipient when using the Newsletter is the Service Provider.
2. The personal data of the Service Recipient is processed based on the agreement and for its performance, in accordance with the principles set out in the General Data Protection Regulation (GDPR). Detailed information regarding the processing of data by the Service Provider is included in the privacy policy posted in the Store.

 

• 5 Final Provisions

1. The Service Provider reserves the right to amend these regulations only for valid reasons. A valid reason is understood to be the necessity to change the regulations due to the modernization of the Newsletter service or a change in legal regulations affecting the provision of the service by the Service Provider.
2. Information about the planned change to the regulations will be sent to the Service Recipient’s email address provided at the time of signing up for the Newsletter at least 7 days before the changes take effect.
3. If the Service Recipient does not object to the planned changes until they come into effect, it is assumed that they accept them.
4. In case of non-acceptance of the planned changes, the Service Recipient should send information about this to the Service Provider’s email address: [email protected], which will result in the termination of the agreement for the provision of the service upon the entry into force of the planned changes.
5. It is prohibited for the Service Recipient to provide unlawful content.